Shipping Policy

SHIPPING POLICY

Effective Date: [12-7-26]

This Shipping Policy ("Policy") governs the processing, dispatch, shipment, and delivery of all orders placed through the official website of RÉGNER ("Company", "we", "our", or "us"). This Policy forms an integral part of the Company's Terms of Use and shall apply to every order placed through the official website unless otherwise expressly stated.

RÉGNER is committed to providing a seamless shopping experience by ensuring that every order is processed with care, packaged securely, and dispatched through reliable logistics partners. While the Company endeavors to deliver every order within the estimated timelines, actual delivery may depend upon several operational and logistical factors that remain beyond the Company's direct control.

This Policy establishes the rights and responsibilities of both the Company and its Customers concerning order processing, shipping timelines, delivery, logistics, transit risks, and related matters.

RECITALS

WHEREAS, RÉGNER operates as a premium luxury apparel brand engaged in the online sale of fashion products through its official website;

WHEREAS, the Company utilizes independent third-party logistics providers for transportation, shipment, and delivery of customer orders;

WHEREAS, the Company seeks to provide transparency regarding order processing, shipment, delivery timelines, courier responsibilities, and customer obligations;

WHEREAS, the Company desires to establish a fair and legally compliant framework governing shipping operations in accordance with applicable laws of India;

NOW, THEREFORE, the Company adopts this Shipping Policy.

1. DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings assigned below.

1.1 Company

"Company" means RÉGNER, its successors, affiliates, employees, directors, representatives, authorized personnel, and logistics partners.

1.2 Customer

"Customer" means any individual purchasing Products through the official RÉGNER website.

1.3 Order

"Order" means a confirmed purchase placed through the Company's official website.

1.4 Product

"Product" means any apparel, accessory, garment, merchandise, or other goods sold by the Company.

1.5 Dispatch

"Dispatch" means the transfer of a packaged Order by the Company to its designated shipping partner.

1.6 Delivery

"Delivery" means successful receipt of the Order by the Customer or an authorized recipient at the address provided during checkout.

1.7 Shipping Partner

"Shipping Partner" means any independent courier company, logistics provider, aggregator, carrier, or transportation service engaged by the Company for shipment and delivery.

1.8 Working Days

"Working Days" means Monday through Friday, excluding Saturdays, Sundays, and public holidays observed by the Company.

1.9 Return to Origin (RTO)

"Return to Origin" or "RTO" means the return of an undelivered shipment to the Company's warehouse due to failed delivery, incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts.

1.10 Force Majeure

"Force Majeure Event" means any circumstance beyond the reasonable control of the Company, including natural disasters, governmental actions, war, strikes, pandemics, transportation disruptions, cyber incidents, or failures of third-party service providers.

2. PURPOSE

The purpose of this Policy is to establish transparent procedures governing:

  • order confirmation;
  • payment verification;
  • order processing;
  • packaging;
  • dispatch;
  • shipment;
  • delivery;
  • transit;
  • customer responsibilities;
  • courier obligations;
  • limitations of liability.

This Policy is intended to ensure consistency, transparency, and fairness in the Company's shipping operations.

3. APPLICABILITY

This Policy applies exclusively to Products purchased through the official RÉGNER website.

Products purchased through authorized retailers, marketplaces, distributors, or any third-party platform shall remain subject to the shipping policies of those respective sellers.

4. ORDER PROCESSING

4.1 Order Confirmation

Upon successful placement of an Order, the Customer shall receive an automated confirmation email acknowledging receipt of the Order.

Receipt of an order confirmation shall not constitute acceptance of the Order.

The Company reserves the right to verify:

  • payment;
  • billing details;
  • delivery address;
  • inventory availability;
  • fraud indicators;
  • compliance with internal policies.

4.2 Processing Timeline

Orders are generally processed within 24 to 48 Working Hours following successful payment verification.

Processing includes:

  • order verification;
  • fraud review;
  • inventory allocation;
  • quality inspection;
  • packaging;
  • shipping label generation.

Processing timelines are separate from delivery timelines.

4.3 Stock Availability

All Products are offered subject to availability.

In the event that a Product becomes unavailable after an Order has been placed, the Company reserves the right to:

  • cancel the Order;
  • partially fulfil the Order;
  • offer an alternative Product;
  • initiate a refund where applicable.

4.4 Fraud Prevention

The Company reserves the right to cancel any Order that appears fraudulent, suspicious, unauthorized, or inconsistent with its internal fraud prevention protocols.

5. ORDER MODIFICATIONS AND CANCELLATIONS

Customers may request cancellation or modification of an Order only before the Order enters the processing stage.

Once an Order has been processed or dispatched, no cancellation or modification request shall be accepted.

The Company reserves the right to reject any cancellation request submitted after processing has commenced.

6. SHIPPING METHODS

The Company ships Orders through independent third-party courier and logistics providers selected at its sole discretion.

Selection of the courier partner depends upon:

  • serviceability;
  • delivery location;
  • logistics optimization;
  • package dimensions;
  • operational efficiency.

The Company reserves the right to change its shipping partners at any time without prior notice.

7. SHIPPING TIMELINES

Estimated delivery timelines commence only after dispatch.

Estimated delivery periods are as follows:

Destination Estimated Delivery
Metro Cities 2–5 Business Days
Non-Metro Cities 3–7 Business Days
Remote Areas 5–10 Business Days
International Orders (if offered) 7–21 Business Days

The above timelines are estimates only and shall not constitute guaranteed delivery commitments.

8. SHIPPING CHARGES

Shipping charges, if applicable, shall be displayed during checkout prior to payment.

The Company reserves the right to modify shipping charges at any time.

However, modifications shall not affect Orders already confirmed.

International Customers shall remain solely responsible for:

  • customs duties;
  • import taxes;
  • VAT;
  • governmental charges;
  • customs clearance fees.

9. THIRD-PARTY LOGISTICS DISCLAIMER

The Company does not own or operate courier companies.

Once an Order has been dispatched and handed over to the Shipping Partner, the shipment shall remain under the custody of such Shipping Partner during transit.

While the Company shall use commercially reasonable efforts to coordinate with the Shipping Partner whenever necessary, the Company does not guarantee:

  • exact delivery dates;
  • courier performance;
  • routing decisions;
  • transit speed;
  • operational practices of third-party logistics providers.

Transit operations remain subject to the Shipping Partner's own procedures, operational limitations, and service conditions.

10. CUSTOMER RESPONSIBILITIES

The Customer shall ensure that:

  • the shipping address is complete and accurate;
  • a valid contact number is provided;
  • an authorized person is available to receive the Order;
  • delivery instructions, if any, are accurate.

The Company shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete information supplied by the Customer.

11. FAILED DELIVERY

A shipment may be returned to the Company if:

  • the Customer is unavailable despite reasonable delivery attempts;
  • the address is incorrect or incomplete;
  • the shipment is refused;
  • the recipient cannot be contacted;
  • the shipment remains undelivered for reasons attributable to the Customer.

Such shipments may be classified as Return to Origin (RTO) by the Shipping Partner.

12. RETURN TO ORIGIN (RTO)

If an Order is returned to the Company as a Return to Origin ("RTO"), the Company shall notify the Customer using the contact details provided at the time of placing the Order.

An Order may be returned to the Company due to, including but not limited to:

  • Incorrect or incomplete delivery address;

  • Failure of the Customer or authorized recipient to accept delivery;

  • Repeated unsuccessful delivery attempts by the Shipping Partner;

  • Incorrect contact details provided by the Customer;

  • Refusal to accept the shipment;

  • Any circumstance attributable to the Customer that prevents successful delivery.

Where an Order is returned as an RTO due to reasons attributable to the Customer, the original shipping charges, if any, shall remain non-refundable.

If the Customer requests re-dispatch of the returned Order, the Customer shall bear all applicable re-shipping, handling, and courier charges before the Order is dispatched again.

The Company reserves the right to cancel an Order returned as RTO if the Customer fails to respond within a reasonable period after notification.

13. LOST, DELAYED OR DAMAGED SHIPMENTS

The Company shall make commercially reasonable efforts to coordinate with the Shipping Partner in the event of shipment delays, transit damage, or delivery issues.

However, once an Order has been dispatched and handed over to the Shipping Partner, transit operations remain under the control of the Shipping Partner.

Delivery estimates are indicative only and may vary due to:

  • weather conditions;

  • natural disasters;

  • traffic disruptions;

  • transportation restrictions;

  • public holidays;

  • customs clearance;

  • regulatory inspections;

  • operational delays;

  • courier network disruptions; or

  • other circumstances beyond the Company's reasonable control.

Customers are encouraged to monitor their shipment using the tracking information provided after dispatch.

If a shipment is marked as delivered but is allegedly not received, the Company may assist the Customer by initiating an inquiry with the Shipping Partner. Any resolution shall remain subject to the findings of the Shipping Partner and applicable law.

14. SHIPPING RESPONSIBILITY FOR EXCHANGES

All exchanges shall be governed by the Company's Returns & Exchange Policy.

Where an exchange request is approved by the Company, the Customer shall bear all expenses associated with the exchange process, including but not limited to:

  • reverse pickup charges;

  • self-shipping costs;

  • return courier charges;

  • freight charges;

  • replacement shipment charges;

  • handling charges;

  • taxes or surcharges imposed by courier companies.

The Company shall not reimburse any shipping expenses incurred by the Customer unless expressly required by applicable law or agreed in writing by the Company.

Approval of an exchange does not entitle the Customer to complimentary shipping.

15. DELIVERY DISCLAIMER

The Company shall use reasonable commercial efforts to process and dispatch Orders promptly.

Notwithstanding the foregoing, the Company does not warrant or guarantee delivery on any specific date or within any fixed timeframe.

Delivery timelines displayed on the website are estimates provided solely for the convenience of Customers and shall not constitute contractual commitments.

The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising solely from delayed delivery.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the Company's liability concerning shipping shall be limited to the purchase value of the affected Product.

The Company shall not be liable for:

  • courier delays;

  • missed delivery attempts;

  • customs delays;

  • transit damage beyond the Company's control;

  • loss caused by incorrect delivery information provided by the Customer;

  • refusal of delivery by the Customer;

  • governmental restrictions;

  • strikes;

  • force majeure events;

  • actions or omissions of third-party logistics providers.

Nothing contained herein shall limit any statutory rights available to consumers under applicable law.

17. FORCE MAJEURE

The Company shall not be responsible for any delay, interruption, suspension, or failure in processing, dispatching, shipping, or delivering Orders arising from events beyond its reasonable control.

Such events include, without limitation:

  • acts of God;

  • floods;

  • earthquakes;

  • cyclones;

  • fire;

  • war;

  • terrorism;

  • riots;

  • civil disturbances;

  • epidemics;

  • pandemics;

  • governmental restrictions;

  • labour strikes;

  • transportation failures;

  • cyber incidents;

  • failures of internet or communication infrastructure;

  • disruptions affecting logistics providers; and

  • any other event beyond the reasonable control of the Company.

During the occurrence of a Force Majeure Event, the Company's obligations shall remain suspended for the duration of such event without attracting any liability for delay or non-performance.

18. CUSTOMER SUPPORT

For assistance regarding shipping, Customers may contact:

Customer Support

Email: theworldofregner@gmail.com

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

excluding public holidays.

The Company shall endeavour to respond to customer queries within a reasonable period.

19. GRIEVANCE REDRESSAL MECHANISM

The Company is committed to addressing customer grievances in a fair, transparent, and timely manner.

Customers may submit grievances relating to:

  • shipping delays;

  • delivery disputes;

  • courier issues;

  • damaged shipments;

  • tracking concerns;

  • alleged non-delivery;

  • matters arising under this Shipping Policy.

Grievance Officer

Name: Somansh Khera

Phone: +91 9810805400

Email: theworldofregner@gmail.com

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

excluding public holidays.

Customers are requested to include:

  • Order Number;

  • Full Name;

  • Registered Email Address;

  • Contact Number;

  • Description of the grievance; and

  • Supporting documents or photographs, where applicable.

The Company shall endeavour to acknowledge grievances within forty-eight (48) hours of receipt and resolve them within the period prescribed under applicable law.

20. GOVERNING LAW AND JURISDICTION

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable consumer protection laws, the courts having jurisdiction in New Delhi, India, shall have exclusive jurisdiction over disputes arising out of or relating to this Policy.

21. POLICY AMENDMENTS

The Company reserves the right to amend, modify, replace, suspend, or withdraw this Shipping Policy at any time without prior notice.

The revised version shall become effective immediately upon publication on the official website unless otherwise specified.

Customers are encouraged to review this Policy periodically before placing Orders.

22. SEVERABILITY

If any provision of this Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of this Policy.

The remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

23. WAIVER

Failure by the Company to enforce any provision of this Policy shall not constitute a waiver of its right to subsequently enforce the same or any other provision.

No waiver shall be valid unless made expressly in writing by an authorized representative of the Company.

24. ENTIRE AGREEMENT

This Shipping Policy, together with the Company's Terms of Use, Privacy Policy, and Returns & Exchange Policy, constitutes the entire understanding between the Company and the Customer concerning the shipment and delivery of Products purchased through the official RÉGNER website.

25. ACKNOWLEDGEMENT

By placing an Order through the official website of RÉGNER, the Customer confirms that they have read, understood, and agreed to be bound by this Shipping Policy.

The Customer further acknowledges that:

  • estimated delivery timelines are indicative only;

  • shipping is facilitated through independent third-party logistics providers;

  • delays beyond the Company's reasonable control may occur;

  • all approved exchange shipments are subject to the Returns & Exchange Policy;

  • the Customer shall bear all applicable reverse pickup, return courier, and replacement shipping charges for approved exchanges;

  • this Shipping Policy forms an integral part of the contractual relationship between the Customer and the Company.

This Policy shall remain effective until amended or withdrawn by RÉGNER.