Privacy Policy

RÉGNER

PRIVACY POLICY

Effective Date: [12-7-26]

1. INTRODUCTION

RÉGNER ("Company", "we", "our", or "us") respects the privacy of every individual who visits our website, creates an account, purchases our products, or otherwise interacts with our services.

This Privacy Policy ("Policy") explains how we collect, use, store, disclose, process, retain, and protect Personal Data obtained through the official RÉGNER website and associated digital platforms.

We believe that privacy is fundamental to building trust. Accordingly, we are committed to handling Personal Data responsibly, transparently, and in accordance with applicable laws.

This Policy should be read together with our:

  • Terms & Conditions;

  • Shipping Policy;

  • Returns & Exchange Policy; and

  • any additional notices displayed on our website.

By accessing our website, creating an account, placing an order, subscribing to communications, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

2. APPLICABILITY

This Policy applies to all individuals who:

  • visit the official RÉGNER website;

  • purchase Products;

  • create a customer account;

  • subscribe to newsletters;

  • participate in promotional campaigns;

  • communicate with customer support;

  • submit reviews or feedback;

  • interact with us through social media;

  • contact us through email or telephone.

This Policy applies irrespective of whether the interaction occurs through desktop devices, mobile devices, tablets, or any other internet-enabled platform.

3. LEGAL FRAMEWORK

This Policy has been prepared in accordance with applicable laws of the Republic of India, including, where relevant:

  • Digital Personal Data Protection Act, 2023;

  • Information Technology Act, 2000;

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable;

  • Consumer Protection Act, 2019;

  • Consumer Protection (E-Commerce) Rules, 2020; and

  • other applicable laws governing electronic commerce and digital services.

Nothing contained in this Policy shall restrict any statutory rights available to Data Principals under applicable law.

4. DEFINITIONS

Unless the context otherwise requires, the following terms shall have the meanings assigned below.

4.1 Personal Data

"Personal Data" means any information relating to an identified or identifiable individual.

Personal Data may include, without limitation:

  • full name;

  • postal address;

  • email address;

  • telephone number;

  • billing information;

  • shipping information;

  • order history;

  • IP address;

  • device identifiers;

  • browser information;

  • account credentials;

  • communication preferences;

  • any other information capable of identifying an individual.

4.2 Processing

"Processing" includes every operation performed on Personal Data including:

  • collection;

  • recording;

  • storage;

  • organization;

  • alteration;

  • retrieval;

  • consultation;

  • use;

  • disclosure;

  • transmission;

  • sharing;

  • deletion;

  • destruction.

4.3 Customer

"Customer" means any individual purchasing Products through the official RÉGNER website.

4.4 Website

"Website" means the official online store operated under the RÉGNER brand together with all associated webpages, mobile interfaces, and digital services.

4.5 Service Provider

"Service Provider" means any third-party entity engaged by the Company for services including payment processing, logistics, website hosting, analytics, email communications, customer support, fraud prevention, or similar operational purposes.

5. PERSONAL DATA WE COLLECT

Depending upon how you interact with us, we may collect different categories of Personal Data.

A. Information You Provide

When placing an order, registering an account, or contacting us, you may provide:

  • Full Name;

  • Email Address;

  • Mobile Number;

  • Shipping Address;

  • Billing Address;

  • PIN Code;

  • City;

  • State;

  • Country;

  • Company Name (where applicable);

  • GST Information (where applicable);

  • communication preferences.

B. Order Information

When you purchase Products, we may collect:

  • order number;

  • purchased products;

  • order value;

  • applied discounts;

  • payment status;

  • shipment information;

  • tracking details;

  • exchange requests;

  • customer support interactions.

C. Technical Information

Our systems may automatically collect:

  • IP address;

  • browser type;

  • operating system;

  • device model;

  • language settings;

  • referring website;

  • pages visited;

  • session duration;

  • clickstream data;

  • approximate geographic location derived from IP address.

D. Marketing Information

Where you voluntarily subscribe, we may collect:

  • newsletter preferences;

  • marketing opt-in status;

  • promotional campaign participation;

  • survey responses;

  • feedback;

  • wishlist activity.

6. INFORMATION WE DO NOT COLLECT

We do not intentionally collect:

  • biometric identifiers;

  • Aadhaar numbers;

  • PAN numbers for ordinary retail purchases;

  • passport information;

  • voter identification details;

  • medical records;

  • financial passwords;

  • debit or credit card PINs.

Payment card information is processed directly by secure third-party payment gateways and is not stored on our servers.

7. HOW WE COLLECT PERSONAL DATA

Personal Data may be collected through:

  • account registration;

  • checkout forms;

  • newsletter subscriptions;

  • customer support requests;

  • product reviews;

  • promotional campaigns;

  • cookies;

  • analytics technologies;

  • payment gateways;

  • shipping partners;

  • fraud prevention systems;

  • publicly available information where permitted by law.

Some information is provided directly by you, while other information is collected automatically through the normal operation of our website.

8. PURPOSES OF PROCESSING

We process Personal Data only for legitimate business purposes, including:

  • processing orders;

  • verifying payments;

  • preventing fraud;

  • shipping Products;

  • providing customer support;

  • processing exchanges;

  • improving website functionality;

  • responding to enquiries;

  • complying with legal obligations;

  • maintaining internal records;

  • enforcing contractual rights;

  • conducting business analytics;

  • improving customer experience.

Where legally required, processing shall occur only after obtaining valid consent or another lawful basis under applicable law.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality and enhance user experience.

Cookies may help us:

  • remember login sessions;

  • retain shopping cart contents;

  • understand browsing behaviour;

  • analyse website performance;

  • personalize content;

  • improve website security.

Users may disable cookies through their browser settings.

However, certain website features may not function correctly if cookies are disabled.

10. PAYMENT INFORMATION

Payments made through our website are processed using secure third-party payment gateways.

RÉGNER does not store:

  • complete debit card numbers;

  • complete credit card numbers;

  • CVV numbers;

  • UPI PINs;

  • internet banking passwords.

Payment processing remains subject to the security standards implemented by the respective payment service provider.

11. ACCOUNT SECURITY

Customers are responsible for maintaining the confidentiality of their account credentials.

Users should:

  • choose strong passwords;

  • avoid sharing login credentials;

  • immediately notify us of unauthorized account access;

  • keep registered email addresses and mobile numbers updated.

The Company shall not be responsible for losses arising from unauthorized access resulting from the Customer's negligence.

12. DATA MINIMIZATION

We collect only the Personal Data reasonably necessary for the purposes described in this Policy.

We do not knowingly collect excessive or unnecessary Personal Data unrelated to the provision of our products and services.

Where possible, Personal Data shall be anonymized or deleted once it is no longer required for the purposes for which it was collected, subject to legal retention obligations.

13. DISCLOSURE OF PERSONAL DATA

RÉGNER values the confidentiality of Personal Data and does not sell, rent, or commercially trade Personal Data to third parties.

However, we may disclose Personal Data where necessary for the operation of our business, the fulfillment of customer orders, or compliance with legal obligations.

Personal Data may be shared only with the following categories of recipients:

A. Payment Service Providers

To facilitate secure payment processing, we may share necessary payment-related information with authorized payment gateways and payment processors.

These providers process payment transactions independently under their own privacy and security standards.

B. Shipping and Logistics Partners

To enable order fulfillment and delivery, we may share information including:

  • Customer Name;

  • Delivery Address;

  • Contact Number;

  • Order Number;

  • Shipment Details.

Such information is disclosed only to the extent reasonably necessary for delivery of Products.

C. Technology Service Providers

We may engage trusted third-party vendors for:

  • website hosting;

  • cloud infrastructure;

  • customer relationship management;

  • analytics;

  • email communications;

  • website security;

  • fraud detection;

  • technical support.

These service providers receive only the information necessary to perform their contracted services and are expected to maintain appropriate confidentiality and security measures.

D. Legal and Regulatory Authorities

We may disclose Personal Data where required:

  • by law;

  • pursuant to a court order;

  • governmental investigation;

  • regulatory request;

  • law enforcement requirement; or

  • to protect the rights, property, or safety of the Company, its Customers, or the public.

14. SHOPIFY AND THIRD-PARTY PLATFORMS

The RÉGNER website is operated using the Shopify e-commerce platform.

When Customers interact with our website, certain Personal Data may be processed through Shopify and other integrated service providers to facilitate:

  • website functionality;

  • order management;

  • payment processing;

  • fraud prevention;

  • customer support;

  • analytics;

  • marketing integrations.

Each third-party provider processes information in accordance with its own privacy practices and contractual obligations.

15. COOKIES, ANALYTICS AND SIMILAR TECHNOLOGIES

Our website may use:

  • browser cookies;

  • session cookies;

  • persistent cookies;

  • pixels;

  • web beacons;

  • analytics technologies.

These technologies help us:

  • understand visitor behaviour;

  • improve website performance;

  • remember customer preferences;

  • analyse product popularity;

  • measure marketing effectiveness;

  • enhance website security.

Customers may manage cookie preferences through their browser settings.

Disabling cookies may affect certain website features.

16. DATA RETENTION

Personal Data shall be retained only for as long as reasonably necessary to:

  • fulfil contractual obligations;

  • complete transactions;

  • provide customer support;

  • comply with applicable law;

  • resolve disputes;

  • enforce legal rights;

  • maintain business records.

Retention periods may vary depending upon:

  • legal obligations;

  • taxation requirements;

  • accounting regulations;

  • dispute resolution;

  • fraud prevention;

  • operational requirements.

Upon expiry of the applicable retention period, Personal Data shall be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

17. DATA SECURITY

The Company implements commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against:

  • unauthorized access;

  • unauthorized disclosure;

  • accidental destruction;

  • unlawful alteration;

  • misuse;

  • loss.

Security measures may include:

  • encrypted communications (HTTPS/SSL);

  • restricted employee access;

  • authentication controls;

  • firewall protection;

  • secure hosting infrastructure;

  • regular software updates;

  • access monitoring.

Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, the Company cannot warrant absolute security of Personal Data.

18. INTERNATIONAL DATA TRANSFERS

Where our service providers operate outside India, Personal Data may be processed or stored in jurisdictions outside the Republic of India.

Where such transfers occur, the Company shall endeavour to ensure that appropriate contractual, technical, and organizational safeguards are implemented in accordance with applicable law.

19. CHILDREN'S PRIVACY

Our website is intended for individuals who are legally competent to enter into binding contracts.

We do not knowingly collect Personal Data from children without lawful authorization where required under applicable law.

If we become aware that Personal Data relating to a child has been collected contrary to applicable law, we reserve the right to delete such information within a reasonable period.

Parents or legal guardians who believe that a child has provided Personal Data may contact us using the details provided below.

20. YOUR RIGHTS

Subject to applicable law, Customers may have the right to:

  • access Personal Data;

  • request correction of inaccurate information;

  • update Personal Data;

  • withdraw consent where consent forms the basis of processing;

  • request deletion where legally permissible;

  • request information regarding processing activities;

  • lodge complaints with the designated Grievance Officer.

The Company may request reasonable verification before processing such requests.

21. WITHDRAWAL OF CONSENT

Where processing is based upon consent, Customers may withdraw such consent at any time by contacting the Company.

Withdrawal of consent shall not affect processing carried out before such withdrawal.

Certain services may become unavailable following withdrawal where the requested Personal Data is necessary for providing those services.

22. ACCOUNT DELETION

Customers may request deletion of their online account by contacting Customer Support.

Deletion of an account shall not necessarily require immediate deletion of all associated records.

The Company may retain certain information where necessary to:

  • comply with legal obligations;

  • maintain accounting records;

  • prevent fraud;

  • resolve disputes;

  • enforce contractual rights.

23. MARKETING COMMUNICATIONS

Customers who subscribe to newsletters or promotional communications may receive information regarding:

  • new product launches;

  • exclusive collections;

  • promotional campaigns;

  • offers;

  • events;

  • announcements.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe link included in such communications or by contacting Customer Support.

Operational communications relating to completed transactions shall continue where necessary.

24. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by third parties.

The Company does not control such websites and shall not be responsible for their privacy practices, content, or security.

Customers are encouraged to review the privacy policies of third-party websites before submitting Personal Data.

25. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to amend, update, modify, or replace this Privacy Policy at any time.

The revised Policy shall become effective immediately upon publication on the official website unless otherwise specified.

Customers are encouraged to review this Policy periodically.

26. GRIEVANCE OFFICER

In accordance with applicable laws, Customers may contact the designated Grievance Officer regarding questions, complaints, or requests relating to Personal Data.

Grievance Officer

Name: Somansh Khera

Phone: +91 9810805400

Email: theworldofregner@gmail.com

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

excluding public holidays.

The Company shall endeavour to acknowledge complaints within forty-eight (48) hours and resolve them within the period prescribed under applicable law.

27. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable law, the courts having jurisdiction in New Delhi, India, shall have exclusive jurisdiction over disputes arising out of or relating to this Privacy Policy.

28. SEVERABILITY

If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

29. ENTIRE POLICY

This Privacy Policy shall be read together with the Company's Terms & Conditions, Shipping Policy, Returns & Exchange Policy, and any other applicable policies published on the official RÉGNER website.

In the event of any inconsistency concerning data protection matters, this Privacy Policy shall prevail to the extent of such inconsistency.

30. CONTACT US

For questions regarding this Privacy Policy or the processing of Personal Data, please contact:

RÉGNER Customer Support

Email: theworldofregner@gmail.com

Phone: +91 9810805400

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

excluding public holidays.

31. ACKNOWLEDGEMENT

By accessing or using the official RÉGNER website, creating an account, placing an order, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You further acknowledge that your Personal Data may be collected, processed, stored, disclosed, and protected in accordance with this Policy and applicable law.

This Privacy Policy shall remain effective until amended or withdrawn by RÉGNER.